🚀 Supportchef - Vapes001 🎯

We are looking for a motivated Support Manager to lead and improve our customer service operations remotely. Your primary mission will be to resolve customer issues and ensure a positive experience throughout their journey. You’ll also manage returns and complaints, working closely with other departments to maintain customer satisfaction.

🎯 Key Responsibilities:

• 🎧 Provide quality support through various channels (email, chat, phone).
• 🛠 Resolve technical issues and respond to customer inquiries about our products.
• 📊 Analyze customer feedback and propose improvement solutions.
• 📅 Organize and track returns, manage complaints.
• 🤝 Collaborate closely with other departments to enhance internal processes.

📝 Desired Profile:

• 💬 Excellent communication skills, both written and verbal.
• 🧩 Strong analytical and problem-solving abilities.
• 💻 Experience with customer support tools (Zendesk, Freshdesk, etc.) is a plus.
• 📚 Team management experience or similar roles is a plus.
• 🌍 Ability to work autonomously and remotely, proactive and responsive.
• 🇫🇷 🇳🇱 🇬🇧 Fluency in French, Dutch, and English. German knowledge is a plus.
• 📧 Proficiency in Gmail, Excel, Word, and cloud tools (Google Drive, Dropbox, etc.).
• 🌐 Comfort using the internet and digital tools.

Ready to take on this challenge? Apply now by sending your CV and cover letter to jobs@vapes001.com 💌

For more details on other opportunities, visit our careers page 🌟