FAQ

At Vapes001 , we offer puffs with different nicotine percentages depending on the brands and models. Here are the available options:

• 2% nicotine (for most brands like JNR , RANDM , ADALYA , MOSMO , FUMOT , BEKI , ALFAKHER ).
• 3% nicotine (for Merry-Mi brand only).

If you have a particular preference, feel free to check the details of each product to ensure the exact nicotine percentage.

Yes, all of our featured puff models can be charged via USB-C. This allows you to quickly and easily recharge your puffs when the battery is low, extending the life of your device and giving you more convenient use.

Some of our puff models, such as the Storm X Max 15000 , are equipped with an LCD display. This screen provides you with useful information such as:

• Remaining Fluid Level : So you know when it's time to replace your puff.
• Remaining battery : To allow you to monitor the remaining battery life of your device.
• The number of puffs remaining : For better management of your consumption.

The LCD display is a handy addition that helps you track the status of your puff more accurately.

At Vapes001, we offer a selection of puff brands that are renowned for their quality and reliability. Here are some of the brands available:

• Merry-Mi : Known for its long-lasting puffs and varied flavors.
• JNR : Offering popular and innovative options in the world of puffs.
• RandM : Appreciated for its products with a high puff capacity.
• Adalya : Renowned for its distinctive flavors and excellent value for money.
• Fumot : Provides puffs with reliable performance and attractive designs.
• Beki : Innovative brand offering high quality products and superior performance.

We strive to provide the best brands to ensure a satisfying vaping experience for our customers.

Most disposable puffs sold on Vapes001 are directly imported from trusted suppliers to ensure their quality and authenticity. To verify the authenticity of each product:

• Check the QR Code : Each branded puff has a QR code on its packaging. By scanning this code with your phone, you can verify the authenticity of the product directly on the manufacturer's website. This ensures that the product you have purchased is indeed an authentic product and not a counterfeit.

We offer a wide range of flavors to suit all tastes. Depending on the brand and model, you can find between 20 and 50 different flavors . This diversity includes fruity, gourmet, menthol, and much more, in order to meet your personal preferences and offer an enriching vaping experience.

Mesh Coil technology is a key innovation in modern puffs and vaping devices. Here are its main features:

• Mesh Coil : A mesh coil that provides a larger and more uniform heating surface compared to traditional coils. This allows for better vaporization of the liquid, denser vapor production, and purer flavor.
• Dual-Core Control : Some models use dual-core control technology that optimizes heat distribution for even better vaping performance.
• Alternating Mesh Coils : This technology involves the use of alternating mesh coils to further improve performance, vapor production, and coil life.

The Intelligent Display is an advanced feature built into some puff models, like the Storm X Max 15000. Here's what it offers:

• LCD Display : Provides real-time information on remaining liquid level, battery, and number of puffs remaining.
• Alerts : Displays alerts when battery is low or liquid is running low, allowing proactive management of your device.
• User Interface : Allows easier interaction with your puff, providing a better vaping experience by keeping you informed of the status of your device.

Battery Capacity : Battery capacity varies by model, typically ranging from 600mAh to 800mAh. Higher capacity means longer usage time before needing to recharge your puff.

RGB LED : Some puff models are equipped with RGB LEDs that add an aesthetic touch by offering lights of different colors. These LEDs are not only decorative, but can also indicate the battery status or important alerts to improve your vaping experience.

On some puff models, especially those from the Fumot brand or other advanced devices, there are operating modes such as Regular Mode , Pulse Mode , or Turbo Mode . Here's what these modes mean:

1. Regular Mode :
   This is the standard mode, where the puff works continuously and stably. When you inhale, the vapor is produced regularly and constantly. This mode is ideal for a classic and smoother vaping experience, with stable vapor production.
2. Pulse Mode (or Turbo Mode) :
   Pulse Mode (also known as Turbo Mode ) is designed to increase vapor production and flavor intensity, providing a more powerful vaping experience. In this mode, the puff delivers pulsed puffs instead of a continuous inhalation, creating stronger waves of vapor, which can be more satisfying for users looking for a more intense sensation.

These modes allow users to tailor their vaping experience to their personal preferences, adjusting the power and vapor density as needed.

Usually, to activate these modes, there is a button located at the bottom or on the side of the device. If you are using a smart vape with a touch screen, you simply have to slide the screen to the left or right , depending on the model, to access the options to increase or decrease the intensity of the vapor.

We deliver to Europe in 1 to 4 working days (except in cases of force majeure). Orders placed after 12pm on Friday or during the weekend are shipped on Monday.

We offer competitive shipping costs depending on your location in Europe:

• Belgium, France, Netherlands, Germany, Luxembourg : €7 (free from €65 purchase)
• Italy, Spain : €10

Orders are shipped from our warehouses in Europe , located in Belgium , France , and the Netherlands . Depending on your location, we may use different carriers to guarantee you fast and reliable delivery, such as DPD , Chronopost (for France), PostNL , and Bpost . For some orders, we may also use UPS or DHL , although these carriers may incur higher delivery costs. We cover a large part of these additional costs to offer you a favorable rate.

Packages are sent within 1 to 4 business days , and you will receive a tracking number upon shipment to follow your package in real time.

Orders placed after 12pm on Friday or during the weekend are shipped the following Monday .

We accept the following payment methods:

• Credit cards : Mastercard, Visa, American Express
• Blue Card
• Bancontact
• Giropay
• ideal
• Bank transfer

We do not store any banking data on our site. All payments are processed through reputable and secure payment platforms , such as Shopify Payments , Stripe , Mollie , and other trusted partners. These platforms guarantee safe and secure transactions, and all banking information is encrypted to ensure your safety.

Additionally, all payments are typically subject to two-factor authentication (2FA), adding an extra layer of security to protect your information and ensure that only authorized individuals can make purchases. This means that you will receive an additional verification code via SMS or email to confirm your payment.

At Vapes001 , we do our utmost to ensure that your orders arrive on time. However, delays may occur due to unforeseen conditions such as public holidays , strikes , or exceptional events.

Some important points to know:

• Packages shipped on Friday are generally not delivered during the weekend . Delivery normally resumes the following Monday .
• On average, it takes 1 to 4 business days to receive your package, depending on your destination country.
• Sometimes delays are due to public holidays or strikes , which may cause additional delays.

If you have not heard from your package after 7 business days , here is what you can do:

1. Check the tracking of your order : As soon as your package is shipped, you will receive a tracking number . Check the tracking on the carrier's website to know its exact status.
2. Contact the carrier : As the recipient, you have access to the carrier's customer support. It's often faster to contact them directly. Look for their number , but make sure it's not a premium rate number. In most cases, you can also contact them by email .
3. Contact us if necessary : ​​If after checking the tracking and contacting the carrier, your package still seems late, you can contact us at info@vapes001.com . We will do our best to resolve the situation.

We understand the importance of fast and reliable delivery and appreciate your patience in the event of delays.

At Vapes001 , we strive to provide you with impeccable service, but it can happen that an error slips into your order, especially if a product is out of stock at the time of preparing your order. In this case, our inventory management software may not have had time to update. Here is what we do in such situations:

1. Check your order immediately

As soon as you receive your package, we advise you to open the package carefully and check the contents first. Compare the products received with your order confirmation that you received by email. If you notice an error (missing product, incorrect product, or error in quantities), take note of the details before contacting our team.

2. What solutions are available if a product is out of stock?

In the rare event that one or two products are out of stock when preparing your order, here is what we do:

• We will contact you immediately upon preparation, or
• If the product is no longer available, we will automatically send you a higher-quality model with similar characteristics, such as flavor , but with higher performance (more puffs, for example). This means that if we don't have the exact model you ordered, we will send you a higher-performance product, but never a lower-quality model.

3. Contact us if in doubt

If you have any questions or are not satisfied with the replacement offered, please feel free to contact us at info@vapes001.com . We are committed to providing you with the best possible solution.

4. Return and exchange

In some cases, if you are not satisfied with an incorrect or replacement product, you may be required to return the product. We will provide you with all the necessary information regarding returns and exchanges . If the error is ours, we will usually cover the return shipping costs and send you the correct product as soon as possible.

We make it a point of honor to resolve any situation quickly and efficiently. Thank you for your understanding and patience in the event of a stock shortage or an error in your order.

At Vapes001 , we are committed to ensuring customer satisfaction. If you wish to return a product or your entire order, there are several options available to you, depending on the situation:

1. Refusal of package upon receipt

If you are not satisfied with your order upon receipt, you can refuse the package upon delivery. The package will then be returned to us directly. Once we have received the returned package, we will issue a full refund for your order, according to the payment method used. Please note that delivery charges will not be refunded.

2. Defective or damaged product

Although manufacturing defects are very rare, we are committed to quickly resolving any situation if a problem arises. We carefully select our products to minimize these risks, but if a defect is found, please inform us promptly , preferably within the first few days of receiving the product. You can contact us by email at info@vapes001.com providing photos of the defective product to facilitate the processing of your request.

If the defect is confirmed , we will take charge of the return of the defective product and offer you either an exchange or a refund depending on what was agreed by email.

3. Return without justification (Right of withdrawal)

If you wish to return a product without any specific justification, you can exercise your right of withdrawal within 14 days of receiving your order. In this case, simply contact us to obtain our return details . Depending on your location , we may be able to offer you a closer depot to facilitate the return.

Return shipping costs are the responsibility of the customer. In some cases, we can provide you with a return label , but the associated costs will be deducted from the total amount of your order when refunding.

4. Return conditions

Once your package has been returned and received by us, we will proceed with the exchange or refund , according to the terms agreed with you by email. We strive to process return requests quickly, but there may be an additional delay if we have to involve a third party such as the carrier. In this case, an additional 7 working days may be necessary to obtain a response from the carrier.

5. Responsibility and use of products

We would like to clarify that we cannot be held responsible for misuse of the products. Each puff has specific characteristics , and the number of puffs may vary from one user to another. Some users may use the product more intensively, which affects the life of the puff, while others will use it more moderately, like a traditional cigarette. This is why it is difficult to accurately assess how a puff discharges.

If in doubt, we encourage you to contact us by email, and we will do our best to resolve the situation to your satisfaction.

We are committed to ensuring a satisfying customer experience. Here are the different situations regarding refunds:

1. Cancellation of order before processing

If your order has not yet been processed, you can cancel your order by sending an email promptly. We process orders every day of the week, unless there are unforeseen circumstances. In this case, we will keep you informed of any delay in processing your order. Our packages are shipped every day after 12:00 , so we advise you to inform us of any cancellations as soon as possible.

The refund will be made to the same payment method used for the purchase. You should see the refund appear on your account or credit card within the next few days .

2. Refund after delivery or return

If the refund follows a return request , a defective product or any other request after delivery , here is the procedure:

• You must submit your refund request by email .
• Once your request has been validated by our support, we will make the refund to the same payment method used during the purchase.
• If we do not expect a return package , we will process the refund within 1 business day after accepting your request.

3. Refund after return of package

If your refund depends on the return of the product (for example, if you returned a defective product or if you exercised your right of withdrawal), here are the steps:

• Checking the condition of the package : Upon receipt of your returned package, we must ensure its condition (verification of the defect or confirmation of the return).
• The refund processing will then be extended by a few days depending on this verification.
• We are committed to responding quickly and issuing the refund as soon as possible once the verification is complete. It may take an additional 1-3 business days depending on the situation.

4. Refund processing time

Usually, the refund will be made quickly , within 1-3 business days once all necessary conditions are met.

We do our best to provide you with a fast and transparent service, and we are committed to handling each refund request seriously and efficiently.

We remain at your disposal for any further questions or clarifications. Do not hesitate to contact us by email at info@vapes001.com .

As soon as your order is shipped, you will receive a shipping confirmation email, which will include a tracking number. This number will allow you to follow the progress of your package through the carrier. We ship orders every day after 12:00 PM, Monday through Friday. If your order is placed after 12:00 PM on a Friday, it will be shipped the following Monday.

What to do if you haven't received your tracking number?

• Check your emails, including your “Spam” or “Junk” folders.
• If you still cannot find a confirmation email, please contact us promptly at info@vapes001.com , and we will check the status of your order.

Important: Delivery times vary depending on the carrier and your country. Typically, you will receive your package within 1-4 business days, depending on the destination.

Once your order is confirmed and in preparation, it is generally no longer possible to modify it (add, remove or change products). We process orders quickly to ensure shipment as soon as possible.

However, if you have made a mistake or would like to make a change, we advise you to contact us as soon as possible , ideally before 12:00 on the day of the order. We will do our best to intervene before your order is dispatched.

What to do if your order has already been shipped?
If your order has already left our warehouses, it will unfortunately not be possible to modify it. However, you can return the products you do not wish to keep, under the conditions of our return policy, and place a new order for the products you want.

For any urgent modification requests, please feel free to contact us at info@vapes001.com , and we will help you find the best solution.

Due to the nature of our products (puffs and vapes), we cannot accept returns of opened or used products, except in the case where a manufacturing defect is found.

Exception :
If the product has a manufacturing defect, we ask you to contact us within the first few days of receiving your order. We will study your request and if the defect is confirmed, we will take charge of returning the product and proceed with an exchange or refund.

Return of unused products:
If you wish to return a product without any specific justification (for example, to exercise your right of withdrawal), it must be in its original condition , unopened and unused. You can contact us to find out the procedure to follow and obtain our return information. The return costs will be at your expense, unless otherwise indicated.

Important Note: Each puff has unique characteristics, and usage may vary from user to user. This is why it is difficult to determine the exact way a product discharges. Be sure to test the product thoroughly before any heavy use.

Once your order has been shipped, it is generally no longer possible to cancel it. We process and ship orders quickly to ensure timely delivery.

What if you want to cancel after shipping?

• If your order is already in transit, you can refuse delivery upon receipt. The package will then be returned to us automatically. As soon as we receive the returned package, we will proceed with a refund or exchange according to your request.
• If you have accepted delivery, you can return the products at your own expense under our returns policy, and we will issue a refund upon receipt of your package, depending on the condition of the items.

For any questions or assistance, contact us as soon as possible at info@vapes001.com , and we will guide you through the procedure.

As soon as your refund is processed, you will receive a confirmation email indicating that the transaction has been completed. The refund will be made to the same payment method used when you placed your order.

Processing time:

• Refunds are typically processed within 1 business day of your request being accepted. If we need to wait for a product return or defect, processing may take a little longer (around 7 business days ).
• Once the refund is processed, it may take a few days to appear on your card or bank account, depending on the processing times of your bank or payment platform.

What to do if you don't see your refund?

• Check your bank account or e-wallet to make sure the refund is not still pending.
• If after a few days you still haven't seen the refund in your account, contact us at info@vapes001.com with your order number, and we will check the status of your refund.

Once your order has been confirmed and processed, it is difficult to change the shipping address as we start preparing packages as soon as possible to ensure fast shipping. However, if you notice an error in the shipping address immediately after placing your order, we recommend that you contact us as soon as possible at info@vapes001.com .

Here's what can be done:

• If your order has not yet been shipped, we will, where possible, correct the shipping address before shipping.
• If the package has already been shipped, it will usually be too late to make changes. You will then have to wait for delivery and, if necessary, arrange for the package to be returned.

Tip: Always be sure to double-check your address before finalizing your order. If you notice an error after shipping, you can also contact the carrier directly to see if a change is possible during transit.

If you are not there when your package is delivered, the carrier will usually make a new delivery attempt or leave a delivery notice to inform you of the available options.

Here are the possible actions:

1. New delivery attempt : Most carriers (like DPD, Chronopost, PostNL, Bpost) will make a second delivery attempt, usually the next day or within a few days.
2. Pick-up at a relay point or drop-off point : If the carrier cannot deliver to your address, it is often possible to collect your parcel from a relay point or a nearby post office. You will receive a delivery notice with details on how to collect your parcel.
3. Rescheduling delivery : Some carriers, such as DPD, allow you to reschedule your delivery directly online or by phone. This allows you to choose a new date or time slot.

Tip: Make sure the shipping address is correct and that someone can be there to receive the package. If you know you'll be away, you can try scheduling delivery at a different time or ask a loved one to receive the package on your behalf.

If you have any problems or questions, please do not hesitate to contact the carrier directly or our customer service at info@vapes001.com .

Yes, if your payment card is declined, you have several options to complete your order.

Here's what you can do:

1. Try another bank card : If you have another payment card (Visa, Mastercard, American Express), you can try again with it.
2. Use another payment method : We also accept other secure payment methods, such as:
3. Check your card information : Sometimes a payment may be declined if the card information is not entered correctly (expiration date, security code, etc.). Make sure everything is correct before trying again.
4. Contact your bank : If your card is still declined, there may be a restriction or block from your bank. Contact them to check if there are any security measures preventing the payment.

If you continue to have any issues, please feel free to contact us at info@vapes001.com , and we will be happy to help you find an alternative payment solution.

Yes, the security of your payment information is our top priority.

We use reputable and secure payment platforms, such as Stripe and Shopify Payments , which adhere to the highest security standards, including compliance with the Payment Card Industry Data Security Standard ( PCI-DSS ). This means that your payment information is encrypted and processed in a completely secure manner.

Here's how we ensure the security of your payments:

1. No storage of banking information : We never store your credit card information. All transactions are carried out via secure external platforms, thus ensuring maximum protection.
2. Secure payment : Your payments are subject to a double authentication process, which allows the user's identity to be verified before finalizing the transaction, thus reducing the risk of fraud.
3. Secure connection (SSL) : All pages where you enter your personal or banking information are protected by an SSL certificate, guaranteeing an encrypted connection between your device and our site.
4. Data Protection : We do not sell or share your personal or banking information with third parties. All data is treated confidentially and in accordance with our privacy policy.

In short, we do everything we can to ensure the security of your payments and offer you a reliable and risk-free online shopping experience.

If your payment is rejected or failed, here are the steps to take to resolve the situation quickly:

1. Check payment information : Make sure the information you entered (card number, expiration date, CVV code) is correct. Also, check that your card is valid and that you have enough balance to make the purchase.
2. Check your bank or card restrictions : Sometimes, payments may be blocked by your bank or card issuer for security reasons. If you are using a credit card, make sure it is enabled for online and international payments, if applicable. Some payments may be rejected if a payment limit is exceeded.
3. Try another payment method : If the payment still fails, you can try using another payment method, such as another bank card, PayPal , Bancontact , or other options available on our site.
4. Contact your bank : If your payment is still declined despite all checks, we advise you to contact your bank or card issuer directly to check if there are any restrictions or blocks in place.
5. Try again later : If the problem persists, we recommend trying again in a few hours. Sometimes, a slight delay or temporary issue on the payment platforms can cause the transaction to fail.
6. Contact our customer service : If you have checked all the details and the payment still fails, contact our support team via email at info@vapes001.com . We will be happy to help you resolve the issue or guide you through another payment attempt.

We understand that payment issues can be frustrating, but we do our best to provide you with a quick and efficient service.