Return and Refund Policy — Vapes001
Skip to content
Free delivery from 65 euros of purchase
Delivery in 1 to 4 working days in Europe
-10% Extra for your first order with code PUFF10
New Blog FAQ Contact

Return and Refund Policy

Return and Refund Policy 🌟

1. Introduction

At Vapes001 , we are committed to offering high-quality products. If you are not completely satisfied with your purchase, we have a clear return and refund policy in place to ensure you have a pleasant shopping experience. 😊

2. Right of Withdrawal 📅

In accordance with current legislation, you have a right of withdrawal of 14 days from receipt of your order. You can exercise this right without having to provide a reason.

  • Withdrawal Procedure : To exercise your right of withdrawal, please inform us of your decision by email at the following address: info@vapes001.com . Please include your order number and details of your request.

3. Return of Products 🔄

  • Return Policy : Products must be returned in their original condition, unused, and in their original packaging. Returns must be made to the following address:

    Pieter Vreedeplein 5a
    5038 BP Tilburg
    Netherlands 🌍

  • Return Costs : Return costs are the responsibility of the customer, unless the product is defective or not in accordance with the order. We recommend using a tracked delivery service to avoid any problems of loss or damage during the return.

4. Refund 💵

  • Refund Processing : Once the return is received and inspected, we will process the refund within 14 days. The refund will be issued via the original payment method used for the purchase.
  • Refund Amount : The refunded amount will include the purchase price of the returned products, but will exclude the initial delivery charges and return shipping costs, except in the case of defective or non-conforming product.

5. Defective or Non-Compliant Products 🛠️

If you receive a defective or non-compliant product, please contact us immediately at the following email address: info@vapes001.com . We will arrange for the return of the defective product and offer you an exchange or a full refund, including return shipping costs.

6. Exchanges 🔁

We do not offer direct exchanges. If you would like a different product, please return the original product according to our return policy and place a new order for the desired product.

7. Complaints 📩

For any complaints regarding a return or refund, please contact us at info@vapes001.com . We are committed to handling all complaints as quickly as possible and finding a satisfactory solution.

8. Changes to the Policy 🔄

We reserve the right to change our Return and Refund Policy at any time. Changes will be posted on this page and will be effective immediately upon posting.

9. Contact 📞

For any questions regarding our Return and Refund Policy, please contact us:

📧 Email : info@vapes001.com