Return and Refund Policy – Vapes001
At Vapes001, we are committed to ensuring customer satisfaction by offering high-quality products and responsive customer service. Our return and refund policy aims to protect your rights while maintaining fair terms for everyone.
📅 Right of Withdrawal
In accordance with current regulations, you have the right to withdraw from your order within 14 days of receiving it, without providing any reason.
Withdrawal Procedure: To exercise your right of withdrawal, please inform us via email at info@vapes001.com. Include your order number and details of your request.
Conditions:
- Products must be unopened, in perfect condition, and in their original packaging.
- Opened, used, or damaged products are not eligible for withdrawal.
🛠️ Reporting Defective Products
If a product is found to be defective, we are here to help. Please follow the steps below:
- Reporting Deadline: Any defect must be reported within 48 hours of receiving your order.
- Required Proof: Provide a clear photo or video of the defect along with your order number so our team can review it.
🔍 Evaluation and Resolution
Once your report is received, the following steps will be taken:
- Assessment of the Defect: Our technical team will analyze the provided evidence to confirm the issue.
- Resolution:
- If the defect is confirmed, you may choose a replacement, a store credit, or a partial refund.
- If the defect is not confirmed or the evidence is insufficient, the request may be declined.
Refund Amount: The refunded amount will include the purchase price of the returned products, excluding initial shipping costs and return fees unless the product is defective or non-compliant.
🔁 Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original product according to our return policy and place a new order for the desired product.
🚫 Ineligible Products
Certain cases are not eligible for refunds or replacements:
- Products damaged due to misuse or improper handling.
- Products intentionally altered or falsely reported as defective.
💵 Return Fees
Return fees vary depending on the nature of the request:
- In cases of a confirmed defective product or an order error, the return fees will be covered by us.
- For all other returns (e.g., withdrawal, change of mind), the return fees will be at the customer's expense. We strongly recommend using a trackable shipping service to avoid disputes.
🛡️ Protection Against Abuse
To protect our community and business, we enforce a strict policy against misuse:
- Repeated or unjustified claims will be closely monitored.
- Intentionally altered products or misleading claims will not be processed.
Modifications to the Policy 🔄
We reserve the right to modify our Return and Refund Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
📩 Contact
For questions or assistance regarding our return and refund policy, our team is available to help.
- Email: info@vapes001.com
- Response Time: We aim to respond within 48 business hours.
Thank you for your trust, and we are always here to help with any clarifications. Our goal is to ensure a smooth and pleasant experience for you!